What is the fuel and materials surcharge for?
The basic price our company charges covers operating costs - labor, supplies, insurance, energy, etc.- plus a profit. The fuel surcharge is needed to pay for the marginal increase in costs due only to the higher cost of diesel fuel and other petroleum based products while oil prices are very unstable.
Where should I set my garbage and recycling containers?
Please set it along the curb by 7:00 a.m. on your day of service.
What time should I have our garbage & recycling containers out?
All garbage and recycling should be set out by 7:00 a.m. on the day of collection.
What do I do with paint?
We can dispose of any paint cans that are either empty or in which the paint is completely hardened. The lids need to be removed so we can view the contents of the container.
Do you supply yard waste containers?
No, we do not offer yard waste services. Information about yard waste for Dickinson County residents (.pdf)
How can I get my grass clippings picked up?
We suggest calling your local lawn service company. No yard waste can be placed in your container.
How do I dispose of appliances?
We do not take any appliances. Appliance recycling services for Dickinson County residents (.pdf)
Can I pay my bill online?
Yes you can! Click here.
Do you take credit cards? Is there a fee? Which cards do you accept?
We proudly accept Visa, and Master card for your convenience. There is no fee for this service and it only takes a few minutes on the phone.
Where are you located?
Our office is located at 809 N 2nd Ave E, Rock Rapids, IA 51246.
What if I have extra garbage or need a special pickup?
Extra garbage and special pickup will be taken for a small additional fee. Just call our office the day before trash service to schedule the extras and/or special pickup to be taken. Extras and special pickups will be left unless Town & Country Disposal has received a phone call granting permission to take them. Please call for scheduling.
How do we dispose of larger items such as couches or mattresses? Is there any fee?
Larger items will be picked up the same as any extras or special pickups. There is an additional cost, so please call to get the cost of a specific item, as the prices vary.
What are your office hours?
Office hours are Monday - Friday from 8:00 a.m. - 5:00 p.m.
What is your billing cycle?
Commercial customers are billed on a monthly basis. Residential customers are billed monthly in advance.
Do you require deposits?
Yes. We require deposits for all residential, commercial and construction services. Please call our office for details.
What are the measurements of your containers?
- 1.5 yard
- 3"10" x 2' 11"x 5'5"
- 2 yard
- 4'2" x 3'5" x 5'5"
- 4 yard
- 4'2" x 7'2" x 5'5"
- 6 yard
- 4'2" x 9'2" x 5'5"
- 25 yard
- 22’ x 8’ x 4’
- 30 yard
- 22' x 8' x 5'
What are your employment opportunities?
You can find a listing of employment opportunities at http://www.wasteconnections.com/misc/employment.aspx